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Junior Business Analyst (Customer Experience) (m/f/d)

Vacancy details

General information

Reference number


Job details

Job title

Junior Business Analyst (Customer Experience) (m/f/d)

Who we are

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

To support our ambitious growth, we are now looking for a Junior Business Analyst (Customer Experience) (m/f/d) to join our team in Berlin.

Your tasks - Paint the world green

As a part of our team in Berlin, you will help us deliver cutting edge customer service to our passengers:

• Your role will be entirely data driven, so you will collaborate closely with other business units in order to create, prepare, and analyze customer-related reporting and information
• You will be analyzing the market in search of tools and solutions to improve customer experience, as well as constantly looking for customers service optimization opportunities

Your Profile - Ready to hop on board

• Excellent degree in Economics, Business, Statistics, Mathematics, Business Informatics or related field of study
• Work or long-term intern experience as business analyst, or on related position
• Strong analytical mindset and an independent working-style
• Advanced skills in MS Excel and SQL, preferable also in other relevant tools such as R, Python, Data Mining etc.
• Excitement when it comes to data and algorithms and an interest in building and optimizing tools and methods
• Fluent in German and English; every other language is a plus

Perks - More than just a job

• Independent and flexible work in a dynamic, professional team
• Have an impact - The unique opportunity to actively build a fast growing business in an innovative market
• Push boundaries. Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the world.
• Fun at work and beyond. Discover the world with your free FlixBus rides and join our regular team events – there's always something to celebrate!
• Feel at home. We provide you with a laptop, comfortable working space, free drinks, casual dress code, diverse employee discounts and more.

Job location

Job location

Germany, Berlin

Candidate criteria

Minimum level of qualification required


Minimum level of experience required

0-1 years


English (Full professional proficiency)

Further information

Contact person

Niclas Bohn

Position start date

as soon as possible