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Customer Service Representative (m/w/d)

Vacancy details

General information

Reference number


Job details

Job title

Customer Service Representative (m/w/d)

Who we are

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

To support our ambitious growth, we are now looking for a Customer Service Representative (m/f/d) to join our team in Berlin.

Your tasks - Paint the world green

• External interface communication with authorities and institutions and the management at FlixBus
• Professional and speedy handling of enquiries with sensitive issues
• Support for time-critical press inquiries
• Emergency-Aftercare handling
• Coordination of and interface communication for social media requests
• Answering questions about data protection
• Processing of Lost & Found requests (international)

Your Profile - Ready to hop on board

• Experience in customer service and complaint management
• Strong focus on professional and friendly interaction with customers as well as capability of empathy
• Experience with communication with a legal background
• High reliability, ability to work in a team, self-motivation and stress resistance
• High level of commitment and willingness to work flexible hours (24/7)
• Good MS Office skills
• Good knowledge of German (business fluent), very good knowledge of English, any other European language is a plus

Perks - More than just a job

• Have an impact - The unique opportunity to actively build a fast growing business in an innovative market
• Push boundaries. Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the world.
• Fun at work and beyond. Discover the world with your free FlixBus rides and join our regular team events – there's always something to celebrate!
• Feel at home. We provide you with a laptop, comfortable working space, free drinks, casual dress code, diverse employee discounts and more.

Job location

Job location

Germany, Berlin

Candidate criteria

Minimum level of qualification required

High school diploma

Minimum level of experience required

0-1 years


  • German (Full professional proficiency)
  • English (Full professional proficiency)

Further information

Contact person

Niclas Bohn

Position start date